Privacy Policy

This Privacy Policy describes what data the FrameHub online platform ("FrameHub", "we", "platform") collects and processes during your use of the website, CRM system, studio client storefronts, and related services, for what purposes such processing is carried out, and user rights regarding their personal data.

By using the FrameHub website and services, you confirm that you have read and understood this Privacy Policy.

Depending on how you use FrameHub, we may process:

• contact details provided directly by the user, including name, phone number, email, and Telegram contact;
• user account data and team member details;
• information about studios, locations, halls, services, rates, operating schedules, and other settings entered into the platform;
• studio clients' data, including name, contact details, booking information, and other data entered or received by the studio via FrameHub;
• booking details, statuses, payments, and refund transactions;
• technical data, including IP address, device type, browser, approximate location, access date and time, system events, and security logs;
• data necessary for operating integrations enabled by the user;
• site and platform usage data gathered via analytics services.

FrameHub provides studios with technical tools to manage their client database, handle bookings, and communicate with clients.

The studio independently determines which client data to enter into FrameHub, the purpose of its use, and legal grounds for processing such data.

FrameHub processes such data solely to the extent necessary to power the corresponding platform features.

Collected data is processed to:

• create and maintain user accounts;
• ensure proper operation of the CRM system and studio storefronts;
• create and manage bookings, schedules, and calendars;
• enable synchronization with connected integrations (including Google Calendar);
• process and display payment and settlement statuses;
• ensure security, data protection, and prevent abuse;
• provide technical support and handle user requests.

The website and platform may use cookies and similar technologies for authentication, saving interface settings, proper CRM operation, and traffic analytics.

FrameHub may use third-party service providers for hosting and infrastructure, analytics, communications, calendar integrations, payment processing, and other platform operations.

We do not sell personal data to third parties. Data is transferred strictly to the extent required to operate the corresponding third-party services.

When connecting third-party services, such as calendar or payment integrations, FrameHub may receive and transfer data within the permissions granted by the user and to the extent necessary to power the corresponding integration.

We maintain reasonable technical and organizational security measures to protect data against unauthorized access, loss, or disclosure.

Data is retained for the duration necessary to deliver FrameHub services, fulfill obligations, and satisfy legal requirements. Certain data may be stored for an additional period if necessary for security, dispute resolution, or legal compliance.

Users may contact FrameHub with requests regarding access to their personal data, rectification, updating, or deletion, as well as exercising other rights provided under applicable law.

To exercise your rights, please contact us at support@framehub.space.

FrameHub may periodically update this Policy. The current version is published on this page with the date of the latest update.